Refund policy

Refund & Returns Policy

We want you to be happy with your order. This policy applies in addition to your statutory rights under UK consumer law, including your right to cancel most online orders within 14 days of receipt for any reason.

Return window. You may request a return within 30 days of the delivery date.

Condition of returns. Items must be unused, in their original packaging, and in a condition suitable for resale. We reserve the right to refuse a return or apply a reduced refund if the item shows signs of use, damage, or missing parts that aren't the result of our error.

Return shipping. Unless the item arrived faulty, damaged, or incorrect, the customer is responsible for the cost of return shipping. We recommend using a tracked service, as we cannot issue a refund for a return that doesn't reach us.

Faulty, damaged, or incorrect items. If your item arrives faulty, damaged, or isn't what you ordered, contact us within 48 hours of delivery with a description and photo of the issue. In these cases, we will cover return shipping and provide a full refund or replacement, at our discretion.

Refund processing. Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to process the refund on their end.

Cancellations. You may cancel your order for a full refund any time before it has been dispatched. Once an order has shipped, our standard return process applies.

Non-returnable circumstances. We may decline a refund or return where the request falls outside the 30-day window, the item is not in a resalable condition through misuse, or there is reasonable evidence of fraudulent claims.