Shipping policy

Shipping Policy

We currently ship to addresses within the United Kingdom only.

Processing time. Orders are processed and dispatched within 1–2 business days of being placed. You'll receive a shipping confirmation email with tracking information as soon as your order has been dispatched.

Delivery time. Standard delivery typically takes 7–14 business days from dispatch. Because items are shipped from our fulfilment partners, occasional delays can occur due to carrier volume, customs processing, or circumstances outside our control. Delivery estimates are not guaranteed, and we are not liable for losses caused by delays once an order has been handed to the carrier.

Shipping cost. Free standard shipping is applied automatically to orders over £75. Orders under this amount are charged a flat shipping rate at checkout, shown before you pay.

Multiple items. If your order contains more than one item, they may arrive in separate parcels and on different days, as items can ship from different fulfilment locations.

Lost or damaged parcels. If your order hasn't arrived within the expected window, or arrives visibly damaged, contact us within 14 days of the estimated delivery date and we'll investigate with the carrier. We reserve the right to require reasonable evidence (such as photos) before issuing a replacement or refund for a damaged or lost shipment.

Incorrect address. We are not responsible for orders delayed, misdelivered, or lost because of an incorrect or incomplete address provided at checkout. Please double-check your delivery details before placing an order.